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Description

Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead the Contact Optimization Workstream for Amazon Shipping. The role will focus on improving shipper experience and contact optimization using data insights and new solutions. We're looking for someone who can think big while working with stakeholders across Commercial, Product, Tech, and Operations teams. You will bring strong business judgment to identify automation and self-service opportunities, work well in ambiguous environments, and drive initiatives that enhance how shippers interact with our platform.

You will own program governance and drive excellence across multiple workstreams. Key responsibilities include managing complex cross-team projects, improving processes, and delivering results through analysis and clear communication. We're seeking someone with experience in large-scale project delivery, strong analytical skills, and the ability to influence teams across different groups. You should be a self-starter who can manage stakeholders effectively and lead programs that connect multiple parts of the organization.

Key job responsibilities
• Build the contact optimization charter by driving strategic initiatives for growth and quality improvement.
• Build and manage relationships with key stakeholders across Commercial/Product/Tech/Operations teams and internal partner teams.
• Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams.
• Develop and maintain playbooks and documentation for recipient experience processes
• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review.
• Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented.


About the team
Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.