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Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Project Kuiper business operations team is looking for a Service Delivery Manager (SDM) to join our Global Enterprise Services (GES) organization supporting the Maritime sector. SDMs serve as centers of excellence across verticals (Enterprise, Telco, Land Mobile, Maritime, Aviation, Partners); they align business readiness activities with Product, Engineering, Operations, Support, and Field priorities, ensuring metrics are consistent with business objectives, scalability, and continuous improvement. This team enhances customer experience and accelerates revenue realization by building systems and programs that streamline complexity during the implementation, installation, integration, and testing processes.

Key job responsibilities
• Manage end to end product readiness for direct and indirect customers in the Maritime sector.
• Build and develop sector intimacy through partnering with internal Product and Business teams, occasionally interacting with external partners and customers.
• Maintain crisp communication across all entities, driving readiness and issue resolution, and conducting regular check-ins with leadership.
• Be the customer champion with internal teams, advocating for customer experience, and managing delivery requirements within the scope of Kuiper business goals.
• Ensure Kuiper delivers against all committed SLAs. Work with quality, engineering, security, supplier organizations and customer stakeholders to oversee solution performance and reliability.
• Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization.
• Work with supply chain to ensure smooth, on-time production deliveries to customers.
• Participate in regular status reviews with Kuiper leadership and customers to ensure successful implementation and timely resolution of service readiness issues.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

A day in the life
In this role you will work with cross-functional customer delivery teams, product management, business development, sales, solutions architects, and enterprise customers to ensure optimal experience during technical onboarding, on-site testing, and ongoing support for Kuiper maritime customers. You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scaled globally. Join us and make a difference for people and businesses around the world.

About the team
You will be joining a team primarily staffed with Technical Program Managers (TPMs), Technical Account Managers (TAMs) and Customer Delivery Engineers (CDEs) performing all service readiness coordination, and technical onboarding and implementation of services contracted by customers. SDMs will work with other internal and external-facing roles such as Customer Delivery Managers (CDMs), Customer Care Team, Customer Success Managers (CSMs), Engineering, Product Management, Business Development and Sales (BD/Sales), and Solutions Architects (SAs).

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.