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Description

As an AR Billing Analyst, you will support Amazon’s customers to identify and resolve billing issues, reconcile accounts and perform manual transaction data entries. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

Amazon seeks a Billing analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Devices business line.

This role will require for the successful candidate to:
• Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions.
• Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries.
• Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier's portal.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support recurring and ad hoc reporting for various internal/external stakeholders
• Escalating when appropriate to direct manager and/or senior leaders.

Working Conditions:
• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.