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IT Support Assoc II, IT Services Large Email Monitoring
Amazon
IT, Customer Service
Texas, USA
Posted on Oct 13, 2025
Description
The IT Support Associate II will lead initiatives to improve the new hire and email moderation process, setting higher standards and boosting team efficiency. They will also oversee the development of key documentation and Standard Operating Procedures (SOPs), ensuring alignment with organizational objectives. The IT Support Associate II will also be involved in minimizing operational disruptions, dispatching tickets, and maintaining accurate documentation such as minutes of meetings, critical discussions, decisions, and action items. Furthermore, the IT Support Associate II will contribute to the enhancement of IT articles, knowledge base content, and wiki pages. This will involve improving internal documentation and streamlining knowledge-sharing processes to enhance operational clarity and efficiency.
About the team
We’re bar raisers and productivity enablers. We bring security to the forefront, ensuring a safe and secure email and new hire experience for all Amazonians. By empowering new employees, list owners and moderators, we help teams raise the bar themselves organization-wide.