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DESCRIPTION

Amazon is seeking a highly motivated and detail-oriented Tax Analyst to join the Product Classification & Taxonomy Service (PCTS) Operations team in Bratislava, as part of the Global Tax Engine team. This role supports the customer and seller experience across Amazon’s global marketplaces, with a specialized focus on indirect tax.

The ideal candidate demonstrates strong analytical skills, sound business judgment, and a passion for solving complex problems. You will collaborate with global stakeholders across Tax, Product, Tech, Retail and Amazon Business teams by advocating on behalf of customers and sellers , resolving contacts related to tax calculation and strengthening Amazon’s customer-centric culture.

This challenging role is for the team, where we embrace ambiguity and conquer change. We are looking for a dynamic individual, who can be a driving force in our ever-evolving environment.

Base pay for this position starts from EUR 2133 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Key job responsibilities
• Partner with cross-functional teams—including Tax, Legal, Product, and Tech—to investigate and resolve customer issues.
• Handle invoice related contacts related to tax calculation.
• Review, update and publish content for customer service, seller support and customers/sellers.
• Identifies necessary resources and designs optimal interfaces by adopting the end-user perspective.
• Drive continuous improvement by identifying process inefficiencies and contributing to the development of scalable, automated calculation solutions.
• Support the testing, validation, and rollout of new projects, including machine learning and AI-powered enhancements to tax calculation workflows.
• Perform data analysis and generate reports using Excel, SQL, and other business intelligence tools to inform decision-making and improve operational performance.
• Develop and maintain comprehensive documentation, including subject area guides, standard operating procedures, and knowledge articles for internal use.
* Collaborate with global peers to create and finalize content required for legislative updates, project launches, or internal feedback loops.

A day in the life
A Day in the Life Your day will be a blend of creative problem-solving and strategic communication. You'll dive into tax calculation challenges, translate technical complexities into user-friendly content, and collaborate with cross-functional teams to streamline information delivery.

About the team
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at Tax Engine, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.