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DESCRIPTION

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As a Specialist, Quality Services you will gain domain expertise to influence and impact regression test coverage across one or more components or features of a product. You will guide team members and become actively involved in preparing knowledge-management documents.

Key job responsibilities
Test, and act as a point of contact, for one or more components or features
Review the test cases for assigned components, ensure test cases are maintained without any ambiguity, and recommend any missing test coverage
Ensure all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope
Represent the team’s bugs in triage meetings and provide complete context and details as required
Perform root cause analysis and provide data to the managers for issues/escalations on their area of scope
Perform training and knowledge management within the team to help associates to understand the product
Assess Standard Operating Procedures (SOPs) are followed, recommend improvements, and partner with stakeholders and team members to build useful solutions