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DESCRIPTION

We are seeking a Senior Software Development Manager to lead a team focused on developing agentic solutions for conversational AI in Amazon Shopping. In this role, you will drive the creation of AI agents that not only enable large-scale reinforcement learning systems and robust evaluations, but also actively participate in customer conversations. Join us to shape innovative, customer-centric AI experiences at Amazon scale.


Key job responsibilities
Technical Leadership:
Drive technical direction and architectural decisions for complex software systems, ensuring solutions are scalable, resilient, and maintainable
Establish engineering best practices, design patterns, and technical standards for the team
Make sound technical decisions based on empirical data and first principles

People Management:
Hire, develop, and retain top technical talent to build a diverse and high-performing engineering team
Provide mentorship, and career guidance to support the growth of team members
Foster a culture of ownership, innovation, and technical excellence within the team

Product Delivery:
Ensure on-time delivery of high-quality software through effective planning, risk management, and resource allocation
Balance technical debt remediation with feature development to maintain long-term system health
Drive operational excellence through monitoring, alerting, and continuous improvement of systems
Maintain a bias for action while ensuring high standards for reliability and customer experience
Cross-Functional Leadership:
Partner with product managers, scientists, UX designers, and business stakeholders to define and execute product strategy
Represent the team in cross-organizational forums and strategic planning sessions
Build relationships with key stakeholders across the organization to drive alignment and support

About the team
The charter of the Amazon Shopping Team is to improve shopping on Amazon using the conversational capabilities of large language models. We are working on an AI-first initiative to further improve the way we do search using large-scale foundation models. These foundation models are also used in downstream applications by various partner teams in Amazon Stores. Our goal is to build large language models (LLMs), which can empower conversational applications and facilitate online shopping.