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DESCRIPTION

Seeking a Sr. Technical Program Manager (TPM) to drive the Identity and Access Management (IAM) strategy and execution globally for Amazon Customer Service. You must be undeterred by big scale and a fast-paced environment! This is a highly visible role and will interact broadly across many areas and disciplines.

As a senior technical leader you can translate business needs into technology solutions that scale both technically and operationally. You are responsible for driving high quality and enabling technical innovation and cloud services enablement. You will recruit top talent, manage evolving and complex demands, including multiple projects with dependencies on other internal organizations. You will draw on customer feedback, usage and operational data, and your experience leading technology businesses to set and deliver on challenging goals to maintain effective security at scale without hindering our ability to reliably support Amazon Customers.

Key job responsibilities
- Manage the lifecycle of a complex cross-functional program with considerable impact.
- Deliver and maintain the overall strategy, driving teams inside and outside of the organization to deliver results.
- Provide context for business/technology choices with a lens to long-term value.
- Communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
- Break abstract goals into attainable, measurable work items.
- Lead software delivery projects to close security gaps within Customer Service



A day in the life
On any day, you monitor progress of cross-organizational programs that include both software development and projects. You’ll meet with Product Managers and engineering teams to drive changes to our roadmaps, making tradeoff decisions and deeply understand their impacts. You’ll engage with business and security leaders, designing new authentication mechanisms to support our customers and customer service agents while minimizing account takeovers and abuse. You’ll communicate the success of your program to senior security and business leaders.

About the team
We are responsible for the authentication, authorization, and account management of hundreds of thousands of workforce users, distributed across hundreds of sites worldwide, as well as tens of millions of customer interactions every year. We safeguard the personal information of our workers and customers by validating people are who they say they are, and that they access the least amount of data necessary in Customer Service systems. Our team develops the product roadmaps, engineering platforms, and systems enabling access that drives efficiency, enforces least privilege, and enables our customers and partners to operate securely by default.