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DESCRIPTION

Amazon's Driver Training & Programs organization is seeking a Learning Program Manager to design and implement innovative training solutions for our delivery networks (AMZL, AMXL, MMRO, and RSR). In this role, you'll create and manage curriculum development for delivery associates, focusing on safety, operational excellence, and efficient delivery practices. You'll partner with stakeholders across multiple business lines to develop engaging learning content using various multimedia tools and instructional design principles.

The ideal candidate brings 3+ years of program management and instructional design experience, with proven expertise in creating e-learning content and managing complex projects. You'll need strong analytical skills to measure training effectiveness and drive continuous improvement of our learning programs. This role offers the opportunity to shape the future of Amazon's delivery operations through impactful training initiatives that support one of the world's largest logistics networks.

If you're passionate about learning and development, have excellent stakeholder management skills, and thrive in a fast-paced environment, we want to hear from you.

Key job responsibilities
- Analyze, design, develop, and evaluate delivery training solutions aligned with business objectives and safety standards
- Partner with stakeholders and SMEs across multiple delivery business lines to gather requirements and create learning content
- Create storyboards, scripts, and job aids that support delivery training objectives
- Apply adult learning principles and instructional design methodologies to course development
- Ensure consistency in learning design across multiple delivery programs and platforms
- Manage multiple projects simultaneously while meeting tight deadlines
- Measure and evaluate training effectiveness through various assessment methods
- Stay current with industry trends and learning technologies
- Maintain course content and curriculum documentation for delivery training programs
- Provide recommendations for continuous improvement of learning programs

A day in the life
On a given day, you could be working with Learning Experience Designers to create an interactive e-learning module for delivery associates, creating safety training content, or partnering with subject matter experts to develop new driver training programs. Each day brings fresh challenges and opportunities to create impactful educational experiences that drive excellence across our delivery networks. Your ability to understand complex delivery operations and transform them into clear, compelling content will make a real difference in how our trainees learn and grow.

About the team
Our Driver Training & Programs team plays a crucial role in empowering the Delivery Service Partner (DSP) Delivery Associates (DA) that support Amazon's last-mile delivery operations. We craft innovative learning solutions that not only onboard new delivery associates but also continuously enhance the skills of our existing delivery personnel across all business lines. Our comprehensive learning programs span immersive onboarding experiences, safety training, operational procedures, and specialized vehicle training. Through these programs, we ensure our delivery teams operate safely and efficiently while fostering a culture of continuous learning.