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DESCRIPTION

Love music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music where we are reinventing how people discover and experience music and culture within a community of passionate fans. Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

We are looking for a Manager, Product Operations to lead the Amazon Music Product Operations team in Bangalore. In this role you will lead a team Operations Program Managers to be the bridge the between customers and the Amazon Music product teams across key areas. You will develop and manage the process for monitoring customer
You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects.

Key job responsibilities
• Manage team of Product Operations Managers including regularly coaching and mentoring
• Create team goals, aligning with cross functional stakeholders, measure and report on progress
• Create and implement the process for monitoring customer feedback channels and analyzing and synthesizing data to provide actionable insights for product teams to inform product planning
• Create reports and dashboards to effectively communicate insights and analysis
• Develop and drive mechanisms to effectively route customer issues to the correct owners and ensure they are quickly addressed
• Earn trust and build effective cross functional relationships with product, engineering, design, QA and BI stakeholders
• Identify opportunities to streamline and standardize feedback gathering and analysis processes
Look for and identify opportunities including the use of AI and machine learning to streamline and standardize feedback gathering and analysis processes