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DESCRIPTION

Does expansion of Amazon's multi-billion dollar pre-owned business into new geographies excite you? Do you want to lead impactful initiatives like launching new product types, scaling operations, and shaping the future of sustainable commerce as a Senior Program Manager?

Amazon is the "Everything Store" and as global customer demand for pre-owned products grows, we want buying a pre-owned product to be as seamless and exciting as buying a new one. Amazon Resale's vision is to "Be the preferred destination for customers discovering and buying preowned products". Through this program, we sell millions of quality open-box and customer returned products each year. This business is poised for significant growth as we expand to new markets and enhance our operational capabilities worldwide.

Key job responsibilities
• Lead the development and implementation of new condition types/categories for Amazon Resale, working closely with business, legal, and operations teams to define standards and processes

• Drive geographic expansion initiatives, including detailed analysis and execution plans for launching Amazon Resale in new countries

• Own deep-dive analysis of existing markets (like CA) to identify opportunities for business optimization and growth

• Design and implement strengthened operational mechanisms internally and collaboration with stakeholder teams

• Build and scale robust escalation management programs to ensure operational excellence

• Partner with senior leadership to develop strategic narratives and secure resources for key initiatives

• Drive quarterly business reviews and operating planning cycles to report progress and impact

• Lead cross-functional projects working with Product, Engineering, Operations, Marketing and other stakeholder teams

A day in the life
Start your day reviewing operational metrics across North American markets and addressing any WW escalations requiring immediate attention. Join a morning sync with EU stakeholders to discuss the rollout of new condition types in Germany. Lead a working session with the Canada team to deep-dive into performance opportunities. After lunch, facilitate a cross-functional workshop to design improved escalation processes. Get into a focus time mode to author high quality geographic expansion documentation for upcoming leadership reviews. End your day aligning with Product and Engineering partners on system enhancements to support new operational mechanisms, while keeping an eye on real-time business performance dashboards.

Your day combines strategic thinking with hands-on problem solving, requiring you to seamlessly switch between long-term planning and day-to-day execution while working with diverse teams across multiple time zones.

About the team
The Amazon Resale team is at the forefront of creating sustainable shopping experiences while delivering exceptional value to customers. We're a fast-growing business, program & product team that combines the entrepreneurial spirit of a startup within Amazon's vast resources and scale. Our diverse team includes experts in technology, product management, category management and program management who work together to revolutionize how customers discover and purchase pre-owned products.

We operate with a strong bias for action, dive deep into data to make decisions, and maintain high standards while moving fast. Our team culture emphasizes collaboration, innovation, and customer obsession. We're passionate about sustainability and take pride in giving products a second chance while helping customers save money.

If you thrive in a dynamic environment where you can make a global impact, shape new programs from the ground up, and work with talented individuals across multiple geographies, this team is for you.