Find your next role

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cuttingedge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

As a Sr. Program Manager for Procurement Operations, the primary responsibilities of this role will be to lead Source to Pay (S2P) processes and policy development, manage procurement operations across all business units, partner with suppliers and internal teams to optimize costs and reduce risks, and develop performance metrics and operational excellence standards.
This role requires strategic thinking with global perspective, strong analytical capabilities, experience in procurement policy development, track record of policy, process, automation and continuous improvement, and the ability to influence stakeholders at all levels. The success metrics for this role will be to design and implement procurement automation roadmaps, deliver measurable cost reductions and efficiency gains, create, and track key performance indicators (KPIs), and meet customer deadlines in a fast-paced environment. And from a cultural fit, this role needs to embrace Amazon's Leadership Principles, work independently while maintaining strong partnerships, demonstrate entrepreneurial spirit, and focus on customer needs and business outcomes.

Key job responsibilities
Operations Management:
• Oversee procurement operations provided by Amazon's internal Back Office Operations (BPO) for the region, focusing on Source to Contract, Supplier qualification and onboarding, contract management, and Procure to Pay processes.
• Monitor team performance weekly, implementing immediate actions as needed.
• Build strong relationships with customers and ensure their satisfaction.

Performance Improvement:
• Develop operational metrics to measure overall performance, driving continuous improvement and exception management.
• Implement process improvements and best practices to scale processes, tools, and systems.
• Lead Kaizen events, Value Stream Mapping sessions, and other Lean initiatives to improve efficiency and increase velocity of procurement processes across the organization.

Project Management:
• Manage strategic improvement projects impacting multiple business areas and stakeholders.
• Develop and implement long-term Source to Pay (S2P) strategies, influencing cross-company project development and delivery processes.
• Drive project execution through all phases: requirements, analysis, design, and implementation.
• Measure project performance against cost, schedule, and performance criteria aligned with business unit and functional goals.
• Manage project plans, deliverables, metrics, and milestones.

Leadership and Communication:
• Foster a culture of continuous improvement and change management, ensuring buy-in and ownership at all levels.
• Deliver timely communications to stakeholders and project members.
• Oversee technology partner relationships to advance system capabilities.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.