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DESCRIPTION

We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Team's mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse, costs associated with return/reject transportation, cost of contacts and operations cost at return centers.

We are looking for an experienced development leader to lead a team of software development engineers. In this role, you will work closely with product management and other business partners to define strategy and requirements, and lead development teams from concept through delivery and subsequent operation. You will have regular communication with senior management on status, risks and product strategy. We expect you to have excellent listening, writing skills and very strong technical competency. You're a thought leader, but you don't just know how to solve the problem, you prove it by leading team to build the solution. Last but not the least; you have a high bar for code quality and passion for design and architecture.

About the team
Team: IES NCRC Tech

Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyer's journey like checkout, pre-fulfillment, shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.​
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers, while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.