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DESCRIPTION

Are you a customer experience enthusiast who thrives on creating innovative solutions? Come join the team to help create a new shopping experience in Japan!

Amazon Home Services is looking for a Sr. Product Manager with a strong record of achieving results, to own and execute high visibility strategic initiatives. This role will manage large scale, complex initiatives, deal with ambiguity, balance speed with quality, and build innovative features and products to revamp the end-to-end customer experience of Heavy and Bulky (HB) shopping on Amazon. HB items like sofas and refrigerators are high-priced, high-consideration products that require dedicated customer experience from product discovery to delivery and post-purchase claim resolution. In this role, you will be responsible for defining the product strategy, drawing a roadmap and delivering the features that have tangible impacts on business and the total customer experience. You will have opportunity to closely work with Tech teams as well as influencing the product counterparts in WW marketplaces like US, EU and India.

We are looking for a candidate who can continuously raise the bar for customers through benchmarking, customer insights, technical acumen and Think Big ideas. The successful candidate will be self-motivated, passionate, highly strategic and detail-oriented, possessing solid product management and analytical skills. The ability to drive innovation from the ground up will be critical for success in this role. Japanese language proficiency is a plus, but not a must.

Key job responsibilities
- Transform Think Big ideas into actionable feature plans
- Create product strategy and set priorities based both on the business priorities and the tech dependencies
- Draw product roadmap and align with key stakeholders across organizations
- Work closely with tech teams to optimize existing investments and drive efficiency
- Learn from, and influence the product counterparts in WW to build features that scale
- Write crisp, clearly articulated and logically supported recommendations to senior management with minimal supervision

A day in the life
【What's a day in the Amazon office like? 】 https://www.youtube.com/watch?v=0wIlMX1yUKU

【Employee Benefits】 https://www.amazon.co.jp/b?node=22292420051

About the team
Amazon Home Services is a product team within JP Hardlines organization. Our mission is to offer "guaranteed happiness" across all HB products from basic products like sofas and refrigerators to complex products like air conditioners. We own and deliver value-added services like installation, assembly, haul-away for HB items, in close collaboration with dedicated tech team (VASTech) and operations team (AMXL). While the team is very lean with a handful of PMs each having clearly defined goals, it regularly engages with key stakeholders in Japan and other regions.