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DESCRIPTION

At AET, we're revolutionizing employee experience through GenAI solutions. Think big? You bet. We're setting new standards in workplace technology that will scale globally through our flagship products serving over a million employees. Our GenAI-powered chat assistant, revolutionizes how Amazonians find information, complete tasks, and delivers a unified global platform for seamless HR support through chat, voice, and case management. Whether you work in a fulfillment center or tech hub, we're inventing new ways for you to access world-class HR support frictionless through relentless innovation and customer obsession.


We are looking for a Software Development Engineer III to drive the technical vision for GenAI powered experiences for Amazonians to get state of the art HR support. In this role you will work on building AI powered employee experience, where employees can manage their professional and personal life events, and do their day-to-day work of innovating on behalf of their customers, without any issue. You will collaborate with our Sr Principal Engineers, Principal Engineers and other SDE3s to tackle complex challenges like multi-agent systems, working with MCP servers and low-latency GenAI solutions. We are building a GenAI-based ' process automation for employee experiences.

Key job responsibilities
- lead our Agentic AI team’s software development, often working with peers on related teams in AET.
- Deliver working software systems consisting of multiple features spanning the full software lifecycle including design, implementation, testing, deployment, and maintenance strategy.
- Navigate problems that do not start with a defined technology strategy, and often have conflicting constraints.
- May not design every feature themselves, but review others’ work to ensure it fits into the bigger picture and is well designed, extensible, performant, and secure.
- Contribute code that demonstrate best practices, which others emulate, and continue to be high-quality
- Take on projects where the business direction is understood, but the technology strategy is not.
- Balance constraints, limiting short-term workarounds and focusing on future extension.
- Solve problems through the use of non-technical solutions such as process improvement, culture changes, or staffing and training.
- Ensure good operational practices with the correct alarms, telemetry, runbooks, and retrospective/COE processes.
- When disagreements arise, lead inclusive, constructive dialog with team members and related teams.
- Ensure team grows by training, recruiting, assessing, and providing career guidance to members of their team.