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DESCRIPTION

We're seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team, Amazon Q Business product teams, and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide.

Our professional services team consists of global specialists across North America, Europe, and Asia Pacific, with planned expansion to all major global regions within the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization.

Amazon Q Business is AWS's most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data.

Key job responsibilities
Systems Design and Implementation Standards

• Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers
• Create reusable assets, methodologies, and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently
• Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points
• Leveraging emerging Generative and Agentic AI technologies to radically change customer’s experience in seeding and scaling our solutions across their business

Product-to-Services Alignment

• Build deep expertise in Amazon Q Business capabilities, roadmap, and technical architecture
• Serve as the liaison between AWS product teams and our professional services organization, ensuring our solutions leverage the latest Amazon Q Business features and capabilities
• Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address specific enterprise use cases

Go-To-Market Strategy and Execution

• Collaborate with GTM teams to define positioning, messaging, and value propositions for our professional services offerings around Amazon Q Business
• Develop compelling sales enablement materials that help articulate the value of our services to customers and partners
• Support the creation of business cases, ROI models, and other assets that demonstrate the value of Amazon Q Business implementations
Market Intelligence and Customer Insights
• Conduct customer interviews and market research to identify emerging needs and trends in enterprise AI adoption
• Analyze implementation data, customer feedback, and success metrics to continuously improve solution offerings
• Monitor competitive landscape and industry developments to ensure our solutions address evolving market requirements

Cross-Functional Leadership

• Lead cross-functional initiatives that span delivery, product, and GTM teams to improve overall customer experience
• Influence product roadmaps based on insights from customer implementations and market needs
• Foster collaboration between regional delivery teams to share best practices and ensure consistent global execution

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.