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DESCRIPTION

At Amazon we're working to be the most customer-centric company on earth. Within the
Pickup and Returns Points team, we do this by creating delivery experiences that delight
customers, growing our worldwide network of Amazon Lockers, Apartment Lockers and
Counters, providing pickup options, and by creating new delivery initiatives that solve the
changing needs of our Customers. We measure our impact in transportation savings,
revenue, and downstream customer acquisition / engagement /purchasing with Amazon.
Do you enjoy identifying driver and customer barriers and working cross-functionally to
drive programmatic process improvements that improve a business' ability to scale? Are
you comfortable having one foot in the tactical world and one in the strategic world to find
quick wins and long term solutions to issues? Are you good at diving deep to create
structure around ambiguous problems? If so, this could be the role for you.
We are looking for a Quality Manager with a proven ability to think big and lead long term
strategic initiatives to innovate our global operation. This position is a multi-faceted role
requiring the ability to balance strategy and execution. This role requires working with
globally distributed teams primarily focusing on JP to resolve some of the biggest quality
defects the organization faces..
In this role, you will heavily focus on JP concessions reduction, and drive initatives to
reduce Delivery and capacity failures and acting as a liaison between product , tech and
business team in APAC ( AU & JP), working in close collaboration with JP AMZL , support
teams, and operators, piloting new defect reduction initiatives launches and processes
across JP PARP, leading the way in developing the future of our pick up services.
To be successful in this role you will need to have proven development skills, analytical,
able to translate business problems into scalable and tangible process improvements and
an influencer capable of working effectively with senior leadership across multiple
organizations and geographies. You will also need to be a self-starter, proven program
leader, communicator and problem solver. You will work with cross-functional teams on
complex problems and deal with ambiguity.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/content/en/how-we-hire/accommodations

Key job responsibilities
In this role, you will heavily focus on JP concessions reduction, and drive initatives to
reduce Delivery and capacity failures and acting as a liaison between product , tech and
business team in APAC ( AU & JP), working in close collaboration with JP AMZL , support
teams, and operators, piloting new defect reduction initiatives launches and processes
across JP PARP, leading the way in developing the future of our pick up services.
To be successful in this role you will need to have proven development skills, analytical,
able to translate business problems into scalable and tangible process improvements and
an influencer capable of working effectively with senior leadership across multiple
organizations and geographies. You will also need to be a self-starter, proven program
leader, communicator and problem solver. You will work with cross-functional teams on
complex problems and deal with ambiguity



About the team
WW hub PARP team is extremely diverse and exciting team which contains all the functions (Business development, Account management, Quality, Operations, Marketing, Finance, Product and Business Planning) across countries (US, Canada, Mexico, UK, Italy, France, Spain, Germany, Japan, Australia and more ...) but all dedicated to this Pickup and Return Points service. You will enjoy the environment if you are curious working with the team from different culture and backgrounds.