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DESCRIPTION

Amazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This team supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.

Key job responsibilities
An ideal candidate has a background in Program Management/Consulting with excellent leadership and management skills. (S)he has the ability to pull and analyze data with ease, has eye for detail, good understanding of concepts and methods along with process knowledge with proven track record of reducing the occurrence of problems through proactive root cause elimination. This job will require exceptional communication, presentation and influencing skills while working in an environment with some ambiguity.

A day in the life
- Ability to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
- Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.
- Ability to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools.
- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.
- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, create project charters and documents to get leadership sign-off, publish weekly project status and present impact of projects completed in terms of business impact (cost and effort impact).