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DESCRIPTION

We are looking for an Manager II, Operations (L5) for Reactive Scheduling team that is in the forefront of solving real time Volume related additions in Europe, working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions.

A Manager II, Operations in ROC CM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:
1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions
2. Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team
3. People Management – Be comfortable leading large teams of 50+ associates and ~six L4 people managers, track 1:1s with associates, monitor coaching programs, performance , manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors
4. Communicate standard work changes and drive compliance. Drive launch , review and adoption of new SOPs and tech initiatives with 100% accuracy
5. Work across stakeholders both upstream and downstream (RSP - RLB, SC, AMZL, Network Planning etc) to influence and execute goals defined.
6. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved
7. Determines corrective actions internally and externally

Program management responsibilities include but not limited to:
1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them
2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders
3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed


Key job responsibilities
.People Management
.Handling day to day operations and meet KPIs goals
.Performance management
.Shift and Escalation management
.Change management
.Drive program and operational efficiency improvement