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DESCRIPTION

Manage and maintain customer/Vendor master data in OFA system, ensuring accuracy and completeness.
2. Handle customer information validation and verification processes.
3. Perform regular data quality checks and cleanup activities.
4. Handle escalated customer data issues and complex data discrepancies also excellent problem-solving abilities
5. Document and track escalation resolutions for future reference.
6. Strong ability to take initiative and self-start when necessary
7. Proven ability to develop new ideas and creative solutions
8. Proven ability to work successfully in an ambiguous environment
9. Proven ability to meet tight deadlines and prioritize workload Fluency in Microsoft Excel is a must.

Key job responsibilities
Process customer account setup, modifications, and updates in a timely manner.
2. Strong attention to detail and data accuracy.
3. Monitor workload distribution across team.
4. Prepare the SLA compliance reports (daily/weekly/monthly) and Productivity Metrics.
5. Document test results and provide feedback to development teams.
6. Aging review and sending the reports for resolution.
7. Participate in User Acceptance Testing (UAT) and Production Verification Testing (PVT) activities for system updates and new features.
8. Coordinate with cross-functional teams to resolve critical data issues.