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DESCRIPTION

As a Senior Process Improvement Specialist, you'll join our dynamic AMXL First Mile & Middle Mile (FM/MM) Operations team, where innovation meets execution. In this pivotal role, you'll collaborate with a diverse network of stakeholders - from field operations teams to technology partners - to improve our operational processes.

This role offers an opportunity to help scale the AMXL FM/MM Innovation Team during a period of extraordinary growth, making a lasting impact on our operational efficiency and effectiveness. As a Senior Process Improvement Specialist, you'll be at the forefront of driving transformative change in a rapidly evolving industry landscape.



Key job responsibilities
- Gathering and analyse data and best practices to benchmark new standards for operations while identifying, mitigating or eliminating root cause issues within current systems to ensure successful, cost effective and continuous operations that can scale
- Defining, identifying and documenting best practices into accessible SOPs, standard work checklists, and other relevant materials needed to support the AMXL FM/MM ops teams.
- Scoping, creating and managing cross-functional projects that drive results while maintaining alignment with internal stakeholders
- Owning program status and risk communication, harmonizing discordant views, and leading the resolution of contentious issues by collaborating with internal customers to determining projects priority and outcome
- Collaborating and oversee new AMXL 3PL launches to driving the effective integration and adoption of processes and ways of working
- Conveying direction to all levels within the organisation and senior leadership through excellent communications and presentation skills

A day in the life
As a Senior Process Improvement Specialist You will partner with program managers, business owners, and tech teams to identify operational requirements and shape feature roadmaps. You'll lead complex process improvement initiatives from conception to implementation, navigating ambiguous situations while managing costs and risks. Your expertise will be crucial in designing and deploying scalable solutions that drive sustainable operational excellence, all while building strong partnerships across multiple organizational levels.
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About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.