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DESCRIPTION

Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work-from-office policies.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers.

The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies.

• 6+ years of experience in program or audit life-cycle management, preferably in knowledge management operations
• Bachelor's degree in related field or equivalent practical experience
• Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula
• Strong track record of using data and metrics to drive improvements and measure program effectiveness
• Excellent verbal and written communication skills with ability to engage multiple stakeholders
• Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis)
• Experience in instructional design and content development for global audiences
• Proven ability to work in fast-paced, ambiguous environments and adapt to changing priorities

Preferred Qualifications:
• Industry certifications in instructional design, knowledge management, or project management
• Experience managing certified instructor programs
• Demonstrated expertise in learning management systems and content management systems
• Previous experience in audit operations or related field
• Experience with multiple learning methodologies and content delivery platforms
• Strong stakeholder management skills across all organizational levels
• Background in process improvement and operational excellence

The ideal candidate will be detail-oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment.

Key job responsibilities
Key Responsibilites

Program Management
• Lead end-to-end program onboarding and implementation
• Develop and maintain comprehensive SOPs for all audit programs
• Manage existing program learning needs and implement improvements
• Track and report on program metrics and KPIs

Learning & Development
• Design and develop learning curricula for new and existing programs
• Create and maintain training plans for global audit teams
• Manage and develop certified instructor program
• Implement innovative learning solutions beyond traditional training methods

Content & Communication
• Develop and maintain high-quality content for global auditors
• Create effective communication strategies for program updates and changes
• Ensure consistency and accuracy of all program documentation
• Manage content lifecycle and updates

Stakeholder Management
• Partner with cross-functional teams to identify and address program needs
• Build and maintain relationships with key stakeholders
• Provide regular updates on program status and improvements
• Influence stakeholders to drive program adoption and success

Innovation & Improvement
• Identify opportunities for program optimization
• Implement data-driven improvements to existing processes
• Develop and execute strategic roadmaps for program growth
• Lead continuous improvement initiatives