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DESCRIPTION

We’re looking for an Area Delivery Leader to lead our Professional Service (ProServe) Japan Shared Delivery Team (SDT). This Leader will oversee the delivery of ProServe Japan cloud transformation programs across our largest and most strategic enterprise customers, hire and develop bar raising talent, build effective partner delivery capacity, and engage customers and C-Level Executives to provide thought leadership, support pre-sales and guide in-flight projects, and ensure delivery exceeds customer expectations.
The ideal candidate is an experienced people leaders with deep technical experience, background with IT Management and/or Management Consulting/Services, and experience in Strategic Engagements Delivery, Workforce Planning, and Partner Management. We look for a leader who is passionate about building an environment where builders thrive and grow their career; a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards while able to dive deep to get the job done.
In this capacity you will be based in Tokyo Japan and are expected to travel occasionally. You will report into the APJ ProServe Delivery Director and will partner with local Japan ProServe Leader to guide your direct team of Delivery Practice Managers and delivery specialists.


Key job responsibilities
• Lead and grow a team of specialised technical talent across multiple specialty areas e.g., AI/ML, Data and Analytics, Application Development, Security, Infrastructure, Cloud Migration
• Own implementation of diverse and multiple (>100 concurrent) customer cloud programs
• Develop strategic delivery partners to augment and scale specialist delivery capacity and skills
• Collaborate with local/regional/global AWS teams to solution and implement cloud programs on AWS
• Implement and enhance mechanisms to improve delivery quality and delivery consultant productivity
• Own customer feedbacks, corrective actions and learnings replication to increase customer satisfaction

Key Skills
Cloud consulting / Customer & Stakeholder relationship management / Effective Communication / People Management / Leadership / Problem-solving / Conflict resolution / Risk management / Adaptability

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
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