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DESCRIPTION

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a Process Assistant you will oversee the shift management in one of our Vendor Flex fulfillment nodes. You will drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.

You will be responsible for coordinating the operational processes and workflow of Amazon customer orders, monitoring of several key performance indicators and constant communication with the logistics service provider.

Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimize safety, quality and productivity

A day in the life
As a Process Assistant you will look after a key logistics service partner of Amazon and be based in their operational site. You’ll support the representatives to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.