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DESCRIPTION

The Customer Behavior Analytics team designs innovative machine learning solutions to enhance customer experiences and strengthen their relationship with Amazon. This interdisciplinary team of scientists and engineers incubates and develops disruptive solutions using state-of-the-art technology to tackle some of the most challenging scientific problems in customer behavior analysis at Amazon. To achieve this, the team utilizes methods from Natural Language Processing, deep learning, large language models (LLMs), affinity models, elasticity models, reinforcement learning, and econometrics to drive personalized experiences throughout the customer journey. Our solutions are crucial to improving customer satisfaction and loyalty, serving as a model for customer-centric solutions across the company.

This role presents a high-visibility opportunity for someone eager to make a business impact, delve into large-scale problems, drive measurable actions, and collaborate closely with scientists and engineers. As a team lead, you will be responsible for developing and coaching talent, guiding the team in designing and developing state-of-the-art, and working with business, marketing, and engineering teams to address key challenges. These challenges include building and improving incentive recommendation models, developing Neural Networks or LLM-based recommendation systems, and creating models to enhance the relationship between customers and Amazon.

In this role, you will be a technical leader in applied science research with substantial scope, impact, and visibility. A successful team lead will be an analytical problem solver who enjoys exploring data, leading problem-solving efforts, guiding the development of new frameworks, and engaging in investigations and algorithm development. You should be capable of effectively interfacing between technical teams and business stakeholders, pushing the boundaries of what is scientifically possible, and maintaining a sharp focus on measurable customer satisfaction and business impact.

Key responsibilities include:

1. Developing and deploying sophisticated incentive recommendation models to optimize customer engagement and loyalty.
2. Leading the creation of advanced Neural Network or Large Language Model-based recommendation systems to provide personalized experiences.
3. Designing and implementing models that improve the overall relationship between customers and Amazon, focusing on long-term customer value and satisfaction.
4. Applying reinforcement learning methods in production to continuously improve and adapt customer behavior models.
5. Guiding the team in leveraging state-of-the-art AI/ML techniques to extract insights from vast amounts of customer data.

Additionally, you will mentor and guide scientists to enhance the team's talent and expand the impact of your work. Your role will be crucial in shaping the future of customer behavior analytics at Amazon, driving innovation that directly impacts millions of customers worldwide.