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DESCRIPTION

-Responsible for developing the strategic vision for supply chain tools support programs while partnering with technology partners on new releases, system enhancements and training.
-Work with various cross functional global teams to define program support and standard work around tools usage.
-People leader (leading a team of six to eight non-exempt employees) and will operate with customer centric approach in issue resolution and root cause elimination of barriers addressed via SIM triage.
-Analytical in their approach to problem solving as well as reporting to Sr. leaders on ticket volumes and trends.
-Drive global adoption, expansion and improvement of all existing systems and tools currently being utilized and supported, partnering closely with Site Procurement/Operations, GPCS execution, GCP and Program teams.


Key job responsibilities
-Drive global adoption, expansion and improvement of all existing systems and tools currently being utilized and supported, partnering closely with Site Procurement/Operations, GPCS execution, GCP and Program teams
-Leading a team of six to eight non-exempt employee
-Support issue resolution and root cause analysis addressed via SIM triage
-Work with remote partners across site procurement/operations to understand current processes for the support of non-inventory goods and services
-Help to develop and document a strategy to ensure continuity of supply of goods and services within the network
-Report on Key Performance Indicators (KPI’s) to show performance and proactively identify risk in the supply of key non-inventory supplies
-Work with the Senior Program Manager to lead projects from initial development to implementation that will streamline processes to drive operational improvements
-Create quality analysis on a day-to-day basis
-Track the progress of onboarding new customer groups
-Create buy-in for the vision with key internal partners

About the team
GPCS - Coupa, Idle Assets and Supplier Connect Programs team currently provides support for training module/user guide, new site onboarding, setup, permissions, escalations(bugs related to integration, count/suite/planning interface issues), feature enhancement intake/updates, office hours, rubric standardization and one-on-one assistance.

Additionally, the position will work on overall program management and strategy specific to expansion, efficiency delivery and developing a global operating model.