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DESCRIPTION

Working in a dynamic environment, your responsibilities will include working directly with external developers and product managers to integration Amazon Pay, helping them resolve any tech issues during integration or post integration, monitor their success rates, review & update SOPs on a regular basis and contribute towards automation of internal processes.
Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to work directly with external merchants/developers, develop SOPs, and work with multiple internal stakeholders in an ever-changing business climate.

Key job responsibilities

• Understand Amazon Services products and services and articulate and guide merchants through integration.
• Own and manage the “Amazon Pay” integration of a portfolio of key merchants
• Work with merchants to set and meet milestones and deliverables to deliver high-quality integration projects.
• Track and report integration performance using appropriate metrics. Achieve productivity and merchant satisfaction targets.
• Engage with internal and external customers/teams to define requirements, test data integrity, verify business processes, and deploy product offerings.
• Gather requirements and help build tools and processes to increase the ease and efficiency with which merchants integrate with us.
• Support the launches of new programs, categories and features