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DESCRIPTION

The NA Amazon Books Supply Chain and Operations team is looking for a customer-focused, driven, and analytical, leader to build and execute a strategic, cross-functional roadmap related to Inbound Optimization. This role provides the opportunity to work with global teams and ability to influence cross-marketplace initiatives.

The Sr. Supply Chain Manager, Inbound Optimization will own the definition of a roadmap that aims to drive supply chain efficiencies through the lens of delighting our customers by optimizing books availability and reduce defects to improve customer experience while reducing cost-to serve. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment, while driving high standards and earning trust.

Areas of ownership
• Books Inbound SME representing the product family to partner with central teams to ensure new product launches support Books use cases.
• Manage and track inbound performance metrics such as lead times (VLT, TLT), trailer appointment delays, and inbound costs to drive short-term and medium-term initiatives to drive improvements.
• Optimize vendor to Amazon nodes connectivity to improve availability, inventory placement, speed, and E2E costs.
• Lead Books vendors transition into new process changes and product launches, such as inbound regionalization.
• Providing guidance and strategy to the Books supply chain and operations team to manage vendor Inbound escalations and out-of-stock recovery planning.
• Develop proactive strategies to maintain high customer experience during Inbound network constraints.
• Own the “Break The Glass” process to reduce inbound lead time for critical books demand spikes.

Key job responsibilities
• Defined independently key initiatives.
• Build technical expertise in supply chain optimization systems.
• Work, liaise, and influence internal, external, and partner stakeholders.
• Leverage data to make recommendations and decisions in order improve metrics.
• Set goals and manage performance against key operational metrics, individually and for the team.
• Write and advise on documents to support the progress of the team's roadmaps.

About the team
The NA Amazon Books Supply Chain and Operations team is part of the WW Books business organization. This team is responsible for US and Canada InStock Management and Services, Bulk Books Operations, and central Supply Chain and Product Management teams focus on Vendor Operational Excellence, Buying, Forecasting, Inventory Availability, Inventory Productivity, Inbound Optimization, Chargebacks, Promise, and Post Delivery Experience. Our mission is to “Delight readers, publishers, and authors by optimizing books availability and reducing defects to improve customer experience while reducing cost-to-serve”.