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DESCRIPTION

Amazon's Product Quality (PQ) team seeks a Sr. Product Manager Tech with proven ability to lead and influence across organizations to transform how our customers sell and buy on Amazon. In PQ, our mission is to ensure that customers receive authentic products in the condition and with the functionality they expect from highly performant sellers and that they experience seamless remediation when there are any issues with their orders. We constantly develop and implement innovative technologies, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team thrives on solving complex business problems on behalf of our customers, navigating challenging and ambiguous situations with creativity and resourcefulness.

We are looking for a dynamic leader who will drive the Voice of the Customer (VOC) product roadmaps and deliver results at a global scale. In this role, you'll collaborate with top-tier scientists, engineers, Ops leaders and Sr. business leaders to drive innovation and deliver exceptional results for our customers. As a Product Manager (Tech), you will own the development new initiatives and improvement of on-going initiatives, customer messaging, and lead related tech services at a global scale. You will need to develop deep understanding of existing internal processes and various Customer and Seller pain points to drive change and innovative strategies that strike the right balance between mitigating risk and improving customer experiences.

Key job responsibilities
• Drive product strategy and execution for Voice of the Customer (VOC)
• Define roadmaps and deliver on key metric goals
• Partner with applied science (LLM/AI) teams to develop sophisticated recommendation models and rule engines
• Own key business metrics around customer trust, seller experience, and operational efficiency
• Work backwards from customer needs to develop innovative solutions that scale globally
• Lead cross-functional teams including engineering, science, operations, and business stakeholders
• Develop business cases and secure buy-in for major initiatives


About the team
The WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our mission is to enable the long-term success of our selling partners by providing the most trusted shopping and selling experience.

We embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.