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DESCRIPTION

The Amazon Digital and Emerging Payments Team's (DEP) vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented Support Engineer who is customer-obsessed and is focused on delivering first-class quality products to our customers. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers. Our back-end systems are always available and guarantee that our customers' orders are never lost and always processed even when downstream services are down.

The Support Engineer will play a key role in the DEP team, primarily supporting Amazon's Mexico Payments Products. This role offers exciting challenges and the opportunity to influence and drive a growing payments area.

A Support Engineer in DEP leads their supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes.

This is a great opportunity to get on the ground floor of a team being set up to step-change the customer experience in payments. Don't let it pass by!

Key job responsibilities
Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
Work on operations and maintenance-driven coding projects, primarily in Java, Python, or shell scripts, and AWS technologies
Provide software deployment support in staging and production environments
Develop tools to aid operations and maintenance
Perform system and support status reporting
Own the support for one or more payment products or components
Coordinate customer notification and workflow, and follow up to maintain service level agreements
Work with the development team to hand off or take over active support issues and create a team-specific knowledge base and skill set