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DESCRIPTION

Prime Video (PV) is changing the way hundreds of millions of customers consume and interact with video around the world. Prime Video’s Customer Relationship Marketing Technology (CRMT) org mission is to help PV become the entertainment destination for global customers by delivering customer lifecycle management programs that operate across all offer types and customer touch points both inside and outside of our apps. We build, maintain, and obsess over the relationship we have with our customers, and use relevant content and offers to keep customers excited. Our vision is to make every Amazon customer engaged with Prime Video and the Amazon ecosystem across all moments of their lifecycle journey, from awareness, acquisition, onboarding and activation, engagement, retention, to win-back.

We build and scale a holistic customer relationship management program to deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including customer emails, app push notifications, WhatsApp, and Amazon.com promotions. We deliver billions of messages to tens of millions of customers world wide across 200 territories and 30+ languages.

We are looking for an experienced talented Sr. Technical Program Manager to lead automated outbound marketing platform which supports multiple programs (Email, Push Notification, WhatsApp) and within homepage placements of the amazon app and website. This is a unique opportunity to play a key role in an incredibly fast-growing business. As a Sr. Technical Program Manager, you will partner with engineers, SDMs, other TPMs, Product Managers, marketers, and senior management to help create, track, and launch world-class solutions. As part of the Prime Video marketing tech leads team, you will work on developing the systems and strategies used by Amazon worldwide and will regularly interact with senior leadership. You will work with our engineering, product, and marketing teams world-wide to define organization roadmaps, track enhancement of platform features, interact/collect tenant needs, drive operational excellence initiatives and manage technology operations. You’ll work in a high volume environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.


Key job responsibilities
Drive software development and release with cross functional collaborations between marketing, product, and tech.

Lead and influence stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed and develop schedules to ensure timely completion of projects by tracking project milestones.

Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.