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DESCRIPTION

About the Role
At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to drive our Latin America Partner Management strategy. The ideal candidate will lead relationships with key vendors, third-party service providers, and strategic partners to ensure operational excellence and compliance in alignment with Financial Services regulations. This role requires a combination of strong partnership management, analytical capabilities, and strategic leadership skills to optimize our partner’s operations and drive an efficient business growth.


Key job responsibilities
Strategic Partnership Management & Operations
- Own and optimize the partners (vendors) workstream for Financial Services operations, aligning with Amazon's business goals, regulatory requirements, and operations standards
- Support with partner selection and on-boarding, establishing operational framework, SLAs, relationship and incidents management processes, including crisis management and escalations
- Develop, implement and monitor partner policies, joint procedures, and performance metrics while making data-driven recommendations for improvements to senior management

Cross-functional Leadership
- Act as the primary point of contact between partners and internal stakeholders including Risk, Product Strategy, Business Operations, Customer Experience and Technical teams
- Support the implementation of new partner initiatives and integration projects
- Coordinate with Legal and Business Development teams on partner selection, contract management and compliance

A day in the life
You'll be pioneering the development of our partner management framework for Financial Services operations. Your days will focus on managing strategic relationships with services partners, and other technology vendors. You'll work closely with multiple stakeholders like Risk, Product, Legal, Operations, and other. teams to establish partner selection criteria, performance metrics, and governance frameworks.

About the team
We embrace diversity and inclusion as key pillars of our culture. We offer:
- Inclusive team culture that values diverse perspectives
- Work-life balance with flexible working hours
- Strong emphasis on mentorship and career development
- Opportunity to shape the future of Financial Services across Latin America