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DESCRIPTION

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible.

Amazon Business (AB) is looking for an analytical, driven, and creative leader to join the Socially Responsible Purchasing (SRP) team as a Sr Customer Engagement Manager, working with Strategic customer vertical. In this role, you will drive customer adoption of our SRP initiatives and be responsible for SRP OPS growth in the Strategic vertical, by developing go to market plans and driving partnerships with customers to help Amazon’s small business selling partners succeed and grow their B2B sales. This will include developing the strategic analysis and product/process enhancements necessary to increase SRP customer engagement, product selection, and partnerships.


Key job responsibilities
As a Sr Customer Engagement Manager, you will work cross-functionally with Sales, Product, Tech, and Program teams to drive ideas from conception to execution, co-owning the SRP team’s work to segment customers and B2B sellers by managing strategic projects, developing incentive programs, and translating customer vendor requirements to Amazon’s B2B sellers.

A day in the life
Projects for this role include working with customer to drive adoption of our SRP initiatives, developing models and assessing the capacity of AB’s third-party sellers to meet the demands or our customers who prefer to spend money with small/diverse sellers, local sellers, and businesses that offer sustainable products and services. This role will also own projects to integrate socially responsible purchasing into AB’s growing planned and contract-spend segments.

About the team
The AB Socially Responsible Purchasing (ABSRP) team is driving growth for our sellers to support our enterprise customers across industries who are increasingly focused on purchasing responsibly, driven by CSR/ESG goals and mandates to support local businesses, diverse suppliers, and sustainable economies. We relentlessly innovate across a broad spectrum of functions including expanding our selection, removing friction in the customer and seller experience, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient initiatives to grow small, diverse, sustainable, and local sellers