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DESCRIPTION

Amazon Seller Assistant is a strategic initiative that leverages Generative AI to reimagine the Selling Partner experience. Amazon Seller Assistant is a state-of-the-art, Generative-AI-powered, multi-agent system that delivers an always-on assistant, helping sellers launch, manage, and growth their business on Amazon with utmost ease. Amazon Seller Assistant redefines selling on Amazon by providing a single interface to handle a diverse set of selling needs, including listing products, managing inventory and supply chain, handling product compliance, devising business growth strategies, and much more.

Key job responsibilities
We are looking for a Program Manager leader to join a team of innovative scientists, engineers, product managers, and program managers. The Program Manager leader will be responsible for leading a team of high-performing Program Managers. They will orchestrate multiple mission-critical workstreams that directly impact product launches and business growth. They will establish and optimize mechanisms to plan critical product launches, gather customer insights, evaluate performance of the GenAI systems, and more. They will drive data-driven decisions through deep analysis of user experience metrics and GenAI system performance. They will spearhead operational strategy while proactively identifying and addressing potential challenges. They will champion continuous improvement initiatives to enhance operational efficiency and scalability

About the team
Selling Partner Experience Science (SPeXSci) is a growing team of scientists, engineers and product leaders engaged in the researcha and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. We are focused on building seller facing AI-powered tools using the latest science advancements to empower sellers to drive the growth of their business. We strive to radically simplify the seller experience, lowering the cognitive burden of selling on Amazon by making it easy to accomplish critical tasks such as launching new products, understanding and complying with Amazon’s policies and taking actions to grow their business. Attention Amazonians exploring new roles within our company! We've streamlined the process to ensure fair consideration for all internal candidates. If you're in the US or Canada, start by using the 'Request Informational' button at the top of the job listing to set up a meeting with the hiring manager. For those in other locations or if the Request Informational button is unavailable, please reach out directly to the hiring manager.

After making your Informational Request, allow seven days for a response from the hiring manager. You can check your status on Amazon Jobs or the internal transfer workflow portal, if available in your region. If your request is still under consideration after seven days, feel free to contact the hiring manager directly.

For more detailed information about the process, from pre-application to pre-offer stages, visit the Internal Candidate Resource on MyHR. This comprehensive guide provides FAQs and valuable guidance to support your internal transfer journey. Remember, this process is designed to make your transition as smooth as possible. If you have any questions along the way, don't hesitate to reach out to your HR partner. We're here to support your growth and development within Amazon.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience implementing repeatable processes and driving automation or standardization
- 3+ years of team management experience
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership
- Knowledge of Generative AI

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.