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Sr Program Mgr III, Ops Tech Solutions (OTS)
Amazon
Operations
Nashville, TN, USA
Posted on Apr 28, 2025
DESCRIPTION
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people.
Operations Technology Solutions organization (OTS), with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air).
Our customers range from Amazon lockers to Amazon’s Air Hubs. OTS team is looking for a driven Program Manager to join our org. You will take the lead on our cross-vertical operating plan strategy and craft key business review documents (OP1, OP2, QBRs, MBRs). We need you to develop and manage our organization's metrics roadmap, pushing for ongoing improvements.
Your mission includes streamlining our metrics processes for greater efficiency. Above all, you will be responsible for delivering on our team's goals.
If you're ready to drive results and thrive in a fast-paced environment, we want to hear from you.
Key job responsibilities
- Understand significant business programs, establish comprehensive metrics to measure OTS program impact, and explain reasons behind business decisions
- Partner with internal business verticals to determine program progress and milestones using a metric and analytics approach
- Regularly review program metrics, proactively seek opportunities to drive mindful metrics improvements, and discuss with stakeholders across the organization to drive outcomes
- Write effective narratives on programs, program updates and reviews, and present them effectively to stakeholders, management, and leadership
- Effectively communicate complex analytical findings to both technical and non-technical audiences, including senior management and other stakeholders
- Drive cross-functional feedback mechanisms to conduct program and metric reviews with key partners and stakeholders across the organization
- Identify and implement process improvements to enhance the efficiency and effectiveness of operations
- This role may include 15% travel, domestic and international, dependent upon business need
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of experience working cross functionally with tech and non-tech teams
- Proven ability to manage projects, budgets, and timelines effectively
- Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely
- Experience in analyzing business programs using data analytics techniques and metrics
- Experience in business writing, documenting, and communicating business updates to senior leadership
- Experience in complex problem solving, and working in a tight schedule environment
PREFERRED QUALIFICATIONS
- Master's degree in Business Administration, Operations, or related field
- Experience implementing programs that delivered measurable operational improvements
- Highly analytical and detail-oriented, you possess a strong business sense
- Knowledge of Agile/Lean methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.