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Senior ADC Engineer, Region Services Operations (RSO)
Amazon
Operations
Jessup, MD, USA
Posted on Mar 7, 2025
DESCRIPTION
Help shape the future of national security computing as a Senior Cloud Engineer at AWS.
The AWS Cross Domain Operations team is seeking a cleared Senior Cloud Engineer to support essential cross domain services for U.S. Intelligence and Defense customers. Our team maintains and operates the critical AWS infrastructure that enables secure cloud capabilities across classified environments. Your expertise will directly impact national security by ensuring the reliable operation of systems that government agencies depend on every day.
As a Senior Cloud Engineer on our team, you'll be instrumental in managing operational excellence for our always-on cross domain systems. You'll implement and maintain robust processes that drive our availability metrics up and our latency metrics down. We need your operational expertise to ensure our infrastructure is ready to scale for future demands, and your problem-solving skills to streamline processes and improve our response times. If you're passionate about operational excellence and want to apply your skills to support critical national security missions, we want to talk to you.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
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Key job responsibilities
As a Senior Cloud Engineer on our Cross Domain Operations team, you will:
- Lead operational excellence initiatives for mission-critical systems, focusing on availability, resiliency, and security
- Diagnose and resolve complex system issues across the full technology stack in high-pressure situations
- Drive continuous improvement of operational processes, including automation of manual tasks and implementation of scaling solutions
- Conduct thorough post-incident analysis and implement preventive measures to avoid issue recurrence
- Partner with development teams to influence system design and architecture decisions that impact operational stability
- Perform technical deep-dives into service design, operating systems, networking, storage, monitoring, and capacity planning
- Lead cross-functional initiatives to improve system reliability and operational efficiency
- Mentor team members on operational best practices and resilience engineering principles
You will operate with significant autonomy, making critical decisions that affect system reliability and performance. We're seeking someone who thinks strategically about scaling solutions and consistently asks, "How can this work without manual intervention?"
Success in this role requires strong troubleshooting skills, a calm approach to incident management, and the ability to balance tactical operational needs with strategic improvements. You'll need to maintain high standards for security and operational excellence while working effectively with various stakeholders, including development teams, operational teams, and customers.
Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at skrystan@amazon.com for inquiries.
A day in the life
Your typical day begins with your team's daily stand-up, where you and your colleagues review operational priorities and ensure critical tasks are on track to meet SLAs. As a senior member of the team, you'll often provide technical guidance to help unblock issues or suggest more efficient approaches to problems.
Throughout the day, you'll balance several key activities:
- Leading operational reviews and post-incident analyses
- Collaborating with customer leads to understand their needs
- Mentoring team members on complex technical challenges
- Participating in design reviews with partner development teams
- Conducting technical deep-dives into system components
As part of our 24/7 on-call rotation, you'll be ready to respond to critical issues affecting our national security customers. During these situations, you'll either directly resolve the issue or guide other engineers through resolution, always focusing on both immediate fixes and long-term prevention.
Weekly operational reviews, which you'll sometimes lead, provide opportunities to drive continuous improvement in our processes and systems. You'll leverage your operational expertise to advocate for high-value investments that balance both immediate needs and strategic goals.
Throughout all these activities, you'll operate with significant autonomy while ensuring our team maintains the highest standards of operational excellence for our critical infrastructure.
About the team
Our Cross Domain Operations team sits at the critical intersection of AWS's national security mission. We're a close-knit group of about 10 talented Cloud Engineers dedicated to maintaining and optimizing AWS cross domain services and hardware that enable secure cloud capabilities across classified environments.
We're part of a broader organization that combines the expertise of both software development and managed operations teams. This unique structure allows us to maintain strong operational excellence while having direct access to development resources and product direction. You'll collaborate regularly with Principal Engineers, Engineering Managers, and Technical Program Managers who all share our commitment to national security and operational excellence.
Our team culture emphasizes technical leadership, knowledge sharing, and continuous improvement. We take pride in operating critical infrastructure that directly impacts national security, while maintaining a supportive environment where team members help each other succeed.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 5+ years of Linux systems administration experience
- 5+ years of experience working with scripting language
- Experience as a technical lead for a team of engineers
- Current, active US Government Security Clearance of TS/SCI with Polygraph
PREFERRED QUALIFICATIONS
- 10+ years of Linux systems administration experience with experience automating routine and complex tasks
- 5+ years experience with cloud computing technologies preferably with cross domain solutions
- 5+ years of experience with support procedures and methodologies for production computing environments
- Understanding of design for scalability, performance, and reliability
- Experience troubleshooting complex undefined issues through performance and log analysis
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $139,500/year in our lowest geographic market up to $210,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.