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Senior Technical Writer, Perimeter Protection, Amazon Infrastructure Services
Amazon
Marketing & Communications, IT, Other Engineering
Santa Clara, CA, USA · Seattle, WA, USA · United States · Santa Clara, CA, USA · Palo Alto, CA, USA
Posted on Mar 5, 2025
DESCRIPTION
Can you document and explain complex information clearly and concisely? Are you interested in being part of shaping the future of technical writing in an AI-enhanced workplace? AWS Technical Content Experience (TCX) is looking for a technical writer to join the AWS Perimeter Protection services documentation team.
Perimeter Protection builds everything from low-level packet inspection hardware/software to customer-facing AWS services to globally distributed systems capable of mitigating the world’s largest and most sophisticated cyber-attacks. Our unique technology and innovative services such as AWS Network Firewall, AWS Shield, AWS WAF, and AWS Firewall Manager monitor and defend some of the largest customers and networks in the world.
Ideally, you thrive in a highly collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical software and networking development teams. You have both a technical background and a demonstrated ability to deliver high-quality technical documentation. You have the ability to dive deep with a willingness to learn what you don’t know. You have a strong interest in exploring emerging AI technologies to improve content development efficiency. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical professionals on a mission to help customers build solutions with AWS services.
Successful past delivery of developer-oriented technical documentation for a programming platform is required. You must have experience writing documentation for APIs, SDKs, components, and tools. Your documentation will be used both by technical and non-technical internal stakeholders and external 3rd parties who build and manage security deployments in the Amazon Web Services platform.
Join us on our journey to provide high-quality technical content to our customers!
Code: 10027, 10028, 10029
Key job responsibilities
* Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples
* Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines
* Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy
* Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products
* Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.
A day in the life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About the team
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
BASIC QUALIFICATIONS
* Degree or certification in a relevant technical field or equivalent experience
* A minimum of 5 years of experience designing and producing content for a technical audience, such as Software
* Engineers, System Administrators, or IT professionals
* Experience using content publishing tools to write, format, manage, and publish technical content on the web
PREFERRED QUALIFICATIONS
* Experience in web services, software development, and network and application security
* Strong written and verbal communication skills
* Experience working with XML, markdown, or HTML
* Familiarity with using a style guide and following established content patterns
* Experience with (or strong interest in) using AI tools for content creation and documentation workflows
* Experience designing, planning, and delivering content for a technical audience
* Experience working directly with teams of software engineers and product managers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.