Find your next role

DESCRIPTION

Want to drive compliance and safety initiatives at scale across the Americas? Are you looking for a high-impact role that shapes the future of our Delivery Service Partner (DSP) program? We are looking for a strategic, data-driven Sr. Program Manager to join the DSP Compliance and Enforcement team!

In this role, you'll take end-to-end ownership of Monitoring and Enforcement Plans (MEPs) - comprehensive frameworks designed to ensure DSP compliance with program policies and agreements across the US, Canada, Mexico, and Brazil. These plans are crucial to maintaining the integrity and safety of our delivery network while supporting our partners' success. You'll lead strategic initiatives to enhance our compliance monitoring capabilities and provide data-driven insights to senior leadership that shape the future of our program.

The ideal candidate will be a proven program leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. You'll need to navigate complex stakeholder environments while maintaining a strong attention to detail and data-driven approach. Having the ability to solve complex business problems with simple, customer-obsessed solutions is essential for success in this role.

You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long-term strategy. We're looking for someone who brings strong program management experience, excellent analytical capabilities, and a track record of delivering results in fast-paced environments. Experience in compliance, safety programs, or transportation logistics is a plus.

Key job responsibilities
• Own and execute MEPs for multiple compliance pillars across the Americas, ensuring DSP adherence to program policies and agreements.
• Lead development of scalable compliance monitoring tools, including a MEP product/doc-builder to streamline enforcement processes.
• Analyze compliance data to identify trends and risks, delivering actionable recommendations and insights to senior leadership.
• Create and maintain enforcement mechanisms that protect Amazon and our Delivery Service Partners while supporting program growth.
• Define and document business requirements for new compliance initiatives.
• Establish metrics to measure program effectiveness, creating regular reporting cadences to track progress and impact.
• Manage complex, time-sensitive projects while effectively balancing competing priorities.
• Identify and manage business risks proactively, developing innovative solutions that scale across multiple countries.

A day in the life
This role will lead compliance monitoring and enforcement programs across the Americas to ensure DSP adherence to program policies. You will spend time analyzing compliance data, enforcement trends, and litigation insights to identify potential risks and areas for improvement. Working closely with regional teams, you'll develop and enhance MEPs that scale across multiple countries.

You will collaborate with technical teams to build and implement compliance monitoring tools while partnering with stakeholders to ensure alignment on enforcement mechanisms. A typical day involves synthesizing complex compliance data into clear recommendations, writing detailed business requirements, and presenting insights to senior leadership.


About the team
Our team is responsible for designing and maintaining compliance and enforcement programs with business-critical impact at massive scale. We love combining data analytics with partner feedback to design permanent solutions to challenging compliance problems. We work across multiple stakeholder teams with functions ranging from operations to legal and communications. We take great pride in our vision to build the world's most reliable and compliant delivery partner network through data-driven monitoring, fair enforcement practices, and continuous program improvement.