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DESCRIPTION

At Amazon, we're committed to being the most customer-centric company on earth, and food safety is a critical part of that mission. We're seeking a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Senior Manager, External Engagement and Trust. In this pivotal role, you'll position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while navigating complex regulatory landscapes. This is your opportunity to make a significant impact on millions of customers and shape the future of food safety
We are looking for a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Sr. Manager, External Engagement and Trust. This role will position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while mitigating regulatory risks. To be successful in this role, you must have excellent communication skills, strong customer obsession, and a track record of operating in a dynamic environment. You must also be comfortable dealing with ambiguity, be willing to take the lead in solving cross-functional business problems and feel motivated by a fast-paced, start-up environment where having an “ownership mindset” is critical to success.

Key job responsibilities
- Work cross-functionally with internal (e.g., business, compliance, public policy and legal) and external partners (e.g., regulatory agencies, industry and consumer groups) to understand safety, customer trust and regulatory risks applicable to Amazon’s Grocery business.
- Develop and maintain subject matter expertise on applicable food safety regulations (e.g., FSMA, Food Code), emerging issues and industry benchmarks.
- Manage decision-making with a data driven approach; design and monitor important safety, customer trust, and compliance metrics.
- Design the food safety external engagement and trust strategy for the organization, generate a clear vision for the team and effectively deliver for customers against it.
- Utilize strong judgement in prioritizing and balancing risk management and customer trust concerns with organizational needs.
- Exhibit leadership to meet a high bar.
- Outcomes are improved customer trust metrics, reduced regulatory risks and enhanced industry reputation.

A day in the life
In this role, you will leverage your food safety expertise to develop and implement a strategy for external engagement and brand trust. You will work with various internal and external stakeholders to identify and rectify key safety, customer trust, and compliance issues. This fast-paced role requires a balance of strategic thinking and analytical skills.

About the team
The North American Food Safety Team designs, enhances, and governs food safety programs that drive safety, customer trust and compliance to support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, culture, and trust. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers.