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Sr. Operations Program Manager , AWS Commerce Platform Monetization
Amazon
Operations
Seattle, WA, USA
Posted on Jan 18, 2025
DESCRIPTION
AWS Monetization Customer Success Team is looking for a Sales Operations Analyst III that can work backwards from customer problems, understand their pain points, and craft solutions to fit their business needs. In this role, the candidate will lead a crucial cross functional program that is critical to the expansion and growth of the organization. As the owner of the program, the candidate should be able to look at the bigger business picture and drive outcomes by understanding relevant business requirements. This role will influence tech roadmaps delivering on cross-functional projects driving accountability and ownership through shared goals. We are seeking a dynamic and customer-centric individual to fill the role of Sales Operations Analyst III within our team. The successful candidate will play a pivotal role in bridging customer pain points and technological gaps. The primary focus will be on establishing a unified source of truth for capturing customer pain points, influencing tech roadmaps, and ensuring effective communication of upcoming changes to customer-facing teams.
The Sales Operations Analyst III will be responsible to understand the internal working of each of the teams within AWS supporting Billing and Payments. They will build strong mechanisms to convey requirements and gather and ensure sanctity of data from different stakeholders. They will be able to simplify and streamline processes and drive co-ordination between stakeholders situated across time zones.
If you are passionate about understanding and addressing customer needs, thrive in a collaborative environment, and possess the skills to drive proactive initiatives, we invite you to apply for this exciting opportunity. Join us in shaping the future of our Commerce Platform and delivering exceptional experiences to our customers.
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Key job responsibilities
* Collaborate with cross-functional teams to ensure a unified understanding of customer needs across the organization
* Solve for complex problems independently
* Plan resourcing, analyze and report weekly and monthly metrics; identify trends and opportunities to improve processes
* Design and implement automation solutions that remove manual process and enable stakeholders to manage the business more effectively
* Communicate regularly with Stakeholders and identify relevant KPIs when needed to track and report the health status of the program
* Have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements
* Analyze data from various customer listening mechanisms, including surveys, reviews, and support interactions
* Drive initiatives that anticipate customer needs and contribute to a more seamless customer experience
* Act as a liaison between internal tech teams and customer-facing teams, ensuring effective communication of customer insights
About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Monetization is the incubator and enabler for business model innovation at speed supporting billions in revenue per year and 300+ services from EC2 to ProServe across 7 continents. We support an increasing number of largest enterprise customers around the world as AWS continues to add regions, local legal entities, payment options, and support for complex enterprise financial structures. We are developing cutting-edge technologies and processes to accommodate AWS’s rapid growth. Our team is innovating the complex systems that currently sit on a suite of streamlined solutions that allow us to communicate and offer products to our customers to enhance their experience. As we scale our services, we continue to expand our presence globally to support the AWS Commerce Platform by rapidly deploying pricing models that helps AWS to earn customer’s business. We own contract advisory, customer onboarding, invoice creation, invoice distribution, payment collection, and customer success in the AWS contract to cash process. We delight our customers through accurate, compliant billing and payment experience. Our accuracy and timeliness directly impact the cash flow that determines the health of the AWS business, and facilitates cash flow by shortening the time from order to billing/payments.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 7+ years of program or project management experience
- Proven experience in a similar role, with a focus on customer insights, data analysis, and communication.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in complex problem solving, and working in a fast paced environment
- Experience working cross functionally with tech and non-tech teams
- Strong writing skills for creating high-quality documentation
PREFERRED QUALIFICATIONS
- Knowledge of Excel and SQL at an intermediate level
- Background in data analysis, with the ability to derive actionable insights from diverse listening mechanisms
- Experience in building simple automation in co-ordination with Tech teams
- Experience working with data scientists to develop automation solutions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.