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Quality Manager, Amazon Fresh Private Brands, Product Development
Amazon
Product, Quality Assurance
Seattle, WA, USA
Posted on Jan 18, 2025
DESCRIPTION
The Amazon Fresh Private Brands team is looking for an entrepreneurial, experienced, and analytical Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.
This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Management, Product Development, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products.
This position will focus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms, and facilitate process improvement initiatives with suppliers and internal cross-functional teams. This position will focus on developing benchmarking mechanisms to assess category and subcategory performance and reporting mechanisms to track quality performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management.
The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with our brands and products. The successful candidate will be self-motivated, enjoys working with data and identifying trends from large data sets, able to develop sound recommendations for product/process improvements, able to earn trust and influence teams, solution oriented, have solid problem solving skills, strong attention to detail, strong vision for quality standards and programs, strong interpersonal skills and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.
Key job responsibilities
• Conduct data analysis of customer feedback data across different food & beverage categories and be able to identify and prioritize improvement activities, working with internal teams and suppliers to drive solutions.
• Assess and manage large data sets and enable business decisions
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms or dashboards to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.
BASIC QUALIFICATIONS
- • Bachelor's Degree
- • 3+ years of experience in product or program management, business development or technology.
- • 3+ years of experience in food & beverage manufacturing, site operations, site quality controls.
- • Strong analytical skills including the ability to distill, synthesize, and draw conclusions on large amounts of data.
- • Experience in product development and analyzing customer feedback data and trend analysis.
- • Excellent communicator (written, oral, presentation).
- • Demonstrated ability to write clear and effective written communication.
- • Proven ability to effectively communicate technical details and requirements with non-technical team members.
- • Proven track record for cultivating strong relationships with key internal and external partners.
- • Ability to drive decisions under time pressure without compromising safety or compliance of products.
- • Experience in influencing senior leadership through data driven insights.
- • Experience building mechanisms to scale, track, audit and maintain quality standards.
- • Experience building process flows, SOPs, and RACIs for internal and external stakeholders.
- • Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills.
- • Self-starter with the ability to define new and ambiguous spaces and projects.
- • Demonstrated ability to own projects, think big, act quickly, and influence across all levels of an organization.
- • Proficient with using Microsoft Excel, Power Point, Visio or equivalent tools.
PREFERRED QUALIFICATIONS
- • Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions.
- • Diversified experience with entire product lifecycle and supply chain (R&D, scale-up, material sourcing, operations management, customer feedback).
- • Experience with continuous improvement programs and procedures.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.