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Operations Manager, Central Operations, CRS
Amazon
Operations
Austin, TX, USA
Posted on Jan 18, 2025
DESCRIPTION
Amazon Logistic's (AMZL) Central Routing & Scheduling team is tasked with providing centralized routing support to delivery stations with the goals of improving driver and Delivery Service Partners (DSP) experience while improving delivery success for Amazon customers. This is a key strategic initiative with a vision to transform the way DSPs and Delivery Stations operate and improve the support that stations receive prior to dispatch. We are looking for an Operations Manager, Central Operations with experience to innovate, problem solve, and the knowledge to thrive in ambiguity to create world-class customer experiences for our DSPs, drivers, and station operators.
As an Operations Manager, Central Operations, the individual will lead a team of Area Managers to drive performance across routing and in-station operations for AMZL North America. In this role, the Operations Manager, Central Operations will be responsible for building processes, systems, and mechanisms to monitor performance across multiple Delivery Stations daily. In this position, the individual will drive execution and efficiency through data-driven decision-making and analytical problem-solving. The role will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization.
Responsibilities: - Lead and supervise a team of Area Managers, Shift Assistants and Associate
- Responsible for the overall delivery quality, cost, and customer experience for all Delivery Stations
- Develop managers for career progression
- Create and nurture recognition programs
- Create communication programs to establish great work culture for the team through Connections and active feedback
- Responsible for weekly planning, organizational staffing, and scheduling needs
- Deep dive intra-day and intra-week trends and create action plans to address operational issues in coordination with Delivery Stations, Partner teams, and ORM Program Managers
- Own taking proactive steps to ensure that best practices are shared across Central Operations
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.