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Manager, Software Development, Customer Relationship and Marketing Tech
Amazon
Marketing & Communications, Software Engineering, Customer Service
Culver City, CA, USA · Seattle, WA, USA
Posted on Dec 24, 2024
DESCRIPTION
Come join and manage a team of creative and diverse engineers dedicated to promoting Prime Video' as ‘the must-have entertainment destination, and Prime the most loved membership experience’. The Mixed Media Engineering (MME) teams are building greenfield services to construct a fully "hands-off-the-wheel" (HOTW) marketing technology solution with sophisticated measurement, optimization and automation. We envision a marketing tech stack that optimizes all stages of Prime Video's billion dollar marketing spend across the largest social media platforms (e.g., Meta, Google, Tiktok, etc.) and within Prime Video's applications. As an MME software development manager, you will build software that has a direct impact on Prime Video customers, but also caters to a world wide audience of hundreds of millions of prospective streamers by providing personalized communication tailored to their interests. The team leverages state of the art Machine Learning, AI, and sophisticated models to improve the efficiency and return of each marketing dollar spent. Join our team amd learn about the emerging marketing tech space that is fast growing, high margin, and ever-changing.
Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery.
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
Prime Video (PV) is changing the way hundreds of millions of customers consume and interact with video around the world. Prime Video’s Customer Relationship Marketing Technology Team mission is to help Prime Video become the entertainment destination for global customers by delivering holistic, cross-Prime Video customer lifecycle management programs that operate across all offer types and touchpoints both inside and outside of our apps. We build, maintain, and obsess over the relationship we have with our customers, and use relevant content and offers to keep customers excited. Our vision is to make every Amazon customer engaged with Prime Video and the Amazon ecosystem across all points of their lifecycle journeys, from awareness, acquisition, onboarding and activation, engagement, retention, to win-back.
The ideal candidate will be passionate about simple and elegant software solutions, customer-centric products, and utilizing agile development processes. You will look at problems holistically, beyond the borders of your team, and thrive on solutions that require thinking at multiple levels, from strategic to business tactical to system goals to specific interfaces. You create positive collaborative outcomes and ensure solutions are reliable, scalable and secure, and always keep the customer's best interest in mind.
Key job responsibilities
As a manager of Software Development, you will lead a team of builders to define, drive and deliver on Prime Video Marketing technology vision. You'll develop your team of highly motivated and talented builders who can collaborate with product managers, marketing managers, data experts and business leaders to build robust solutions.
Their primary responsibilities include:
1. Setting the org priorities while balancing customer, stakeholder and business needs
2. Defining the long term technical vision for the org that meets business needs in scalable ways
3. Delivering high quality software as well as rapid prototypes to gather user feedback and data
4. Collaborating with Product and business Leaders to translate business needs to software solutions
5. Hire and develop builders in the org
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.