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DESCRIPTION

At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The intense focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA.

The Quality Technology & Solutions (QTS) team is an integral part of the EU Quality organization. Although we primarily serve the EU region, our innovative solutions and strategies have a global impact. We are a diverse and dynamic team comprising Software Development Engineers (SDEs), Business Intelligence Engineers (BIEs), Data Analysts, and Process Experts. Our mission is to design and implement cutting-edge technological solutions that enhance operational efficiency, drive quality assurance, ensure inventory control, and reduce concessions. By leveraging advanced technologies and data-driven methodologies, we aim to deliver impactful solutions that support Amazon's commitment to excellence and customer satisfaction.

The QTS team is seeking a Senior Technical Program Manager to lead transformational initiatives which enable QTS to further grow its products to customers internationally and expedite AI adoption. The ideal candidate will be comfortable in a fast-paced, dynamic environment, a great communicator, and a creative problem solver.

Key job responsibilities
• Define business opportunity, long term vision and roadmap for our product offerings.
• Capture voice-of-the-customer and anecdotes first hand, and generate buy-in with customers and stakeholders for initiatives.
• Work with in-house global supply chain, transportation and logistics teams to identify and scale new tech capabilities and projects.
• Collaborate with engineering and process teams to drive the delivery of initiatives.
• Own reporting of their programs, involving and aligning internal & external stakeholders.
• Work closely with technical leaders and program managers to compose and influence product improvement roadmap.
• Design mechanisms to ensure long-term product and business success.
• Own and drive strategic product communications (e.g., decision narratives, investment proposals) with senior leaders and executives.
• Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings.

A day in the life
At the start of the day you will join a scrum session with the engineering team, to understand the team's project delivery status and to help unblock them if necessary. During the day you may update project documents and status reports, dive deep into a project's tracking and finer details, or disambiguate a project risk or issue. In the afternoon you may lead a leadership review or connect with a partner team in Seattle or Toronto.