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Senior Technical Program Manager, Shopping Conversation Foundation
Amazon
IT, Operations
Seattle, WA, USA
Posted on Dec 18, 2024
DESCRIPTION
Our Shopping Conversation Foundations (SCF) organization is dedicated to revolutionizing the way customers interact with our products and services through cutting-edge conversational experiences powered by generative AI. Of interest, our team provides the following foundational capabilities for Rufus, Search, and Alexa Shopping businesses: (1) LLM Data (2) Automated CX Quality Metrics and Root Cause Analysis (3) LLM Infrastructure.
We do this by building multi-tenant, scalable, and extensible solutions that leverage large language models and generative AI to automate the evaluation of customer experiences. We're creating underlying services that offer cost-effective and secure inference solutions at scale, both offline and online.
Key job responsibilities
1. Collaborate with peer SDEs and drive the strategic roadmap for Shopping Conversation Foundations (SCF), including vision, mission, and technical strategy across Rufus, Search, and Alexa Shopping initiatives
2. Lead complex cross-functional programs spanning ML/AI engineering, data science, and product teams; regularly present updates and manage escalations to senior leadership
3. Orchestrate the development and deployment of LLM infrastructure, data pipelines, and automated CX quality measurement systems while ensuring scalability, security, and cost-effectiveness
4. Establish and track program success metrics, oversee data-driven improvements, and lead root cause analysis initiatives for system issues
5. Build and maintain strong partnerships across multiple organizations, managing dependencies and removing blockers to ensure successful program execution