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Senior Manager, UX Design, Amazon Delivery Customer Experiences
Amazon
Customer Service, Design
New York, NY, USA · Bellevue, WA, USA · United States
Posted on Oct 24, 2024
DESCRIPTION
Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery, returns, and re-commerce in shopping? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Senior UX Manager to join us in shaping products and services that will enable millions of customers worldwide to control when, where, and how they receive and manage purchases from Earth’s largest selection. As a diverse group of design and research professionals, this means driving innovation for our customer experiences alongside Amazon's ever-evolving delivery, returns, and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy, reliable, seamless, and delightful for customers worldwide.
Qualities that will help you succeed:
• You are an outcome-oriented design leader with a soli foundation in UX, driving cultures of innovation, and coaching teams toward greater success.
• You drive a creative outlook on driving efficiency, improving operations, and scaling impact across multi-disciplinary teams and partners.
• You enjoy educating peers, teams, and cross-functional partners on how to build bar-raising design experiences through effective communication, empathy, relationship-building, and growth mindsets.
Key job responsibilities
As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization, you will:
• Manage and grow a design team that spans support across an array of products and programs in the organization
• Partner with leaders within and outside of the organization to define visions, influence strategies and investments, and drive a culture of innovation
• Lead and manage team resources, budgets, and success criteria to align with business priorities and improve design team partnerships
• Align and coach your team through continuous improvements in prioritization, efficiency, and personal career development
• Educate and advocate for a high bar in design thinking and quality of design in partnership with leaders across the organization
• Contribute to the advancement of the design community within the organization and across Amazon
About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
BASIC QUALIFICATIONS
• 12+ years of design experience
• 7+ years of leading multi-disciplinary Design teams (ie. visual design, interaction design, user research, etc.) experience
• Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
PREFERRED QUALIFICATIONS
• Experience presenting to and effectively advising senior leaders outside of design
• Experience leading embedding design within product teams for agile design and development collaboration
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.