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Technical Delivery Manager , DoD Customer Solutions Delivery
Amazon
IT, Customer Service
Arlington, VA, USA
Posted on Oct 18, 2024
DESCRIPTION
Are you customer obsessed, speak cloud, and want to help U.S. Department of Defense customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. In this highly visible role, you will be working with the DoD on solutioning, delivering and transforming DoD Mission. You will be part of the Technical Delivery team responsible for the delivering mission outcomes working AWS account managers, AWS solution architects, and AWS service team subject matter experts to remove obstacles, optimize Delivery and delivery mission benefits.
The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, leadership, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with aggressive cross-functional business and software development teams to solve problems and implement new solutions. The Technical Delivery Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific DoD requirements and mission delivery.
Key job responsibilities
Core Responsibilities
• Technical Delivery Management focused on delivering benefits for our mission customers.
• Work with the team to continually review the delivery strategy optimize and accelerate delivery.
• Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans, drivers, blockers and develop solutions.
• Work with the Technical Delivery team and AWS subject matter experts, solutions architects, and professional service engineers to oversee solutions and implementation.
• Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development / transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to accelerate deliverables.
• Track and report operational and business goals for reviews. Be able to discuss the goals and determine go forward plans.
• Strong knowledge of Dept of Defense operations and governance
This position requires that the candidate selected be a US citizen.
For more information, visit https://aws.amazon.com/government-education/defense/
A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS,
evangelizing customer needs to AWS leadership, product, and engineering teams
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.
This position may require 25% - 40% travel dependent on geo and time of year. (geo-specific)
About the team
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.
• Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
• Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
• Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
• Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
• Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 8+ years of experience driving technology initiatives including 5+ years of customer-facing experience delivering technology enabled transformations
- Experience in project management and delivery and/or program-management
- Demonstrated technical breadth in AWS and/or Cloud fundamentals
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
- Bachelor's degree or equivalent experience
PREFERRED QUALIFICATIONS
- Experience in external customer-facing role(s) within (Insert Vertical)
- AWS certification(s) and/or other cloud provider certification(s)
- 1+ years of experience implementing AWS/cloud services
- PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.