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DESCRIPTION

The Search and Conversational Shopping Design team is responsible for customer experiences that make it easier and more enjoyable for new and experienced Amazon shoppers to gather inspiration, find the right products within Amazon’s vast selection, and evaluate products for purchase with ease.

We seek a Principal Conversation Experience Designer to help us refine and create new features for Rufus, our new AI shopping assistant.

To thrive in this role, you must be a pioneer with an inventor’s spirit and a strong understanding of language (inputs and outputs) and the written word who is passionate about technology and innovation. You are able to work fast, handle several projects, and quickly discern the needs of a brand as it relates to voice and tone. You know how to present ideas professionally through a strategic and creative lens. You must be comfortable working with project briefs and managing stakeholder inputs, functional requirements, and timelines. You have a solid understanding of conversation design fundamentals combined with a deep understanding of how to collaborate with UX designers, researchers, product management, engineering, data science, and operational teams as you go from early-stage product concepts to launches of new features and experiences.

Key job responsibilities
* Create world-class, user-centered designs through consideration of UX research, market research, business requirements, customer feedback, and usability study findings
* Work with Science and Editorial teams to help train the LLM to generatd content that matches the intention of the designs
* Demonstrate leadership in driving design processes into the organization that help refine strategy.
* Translate business requirements into use cases and high-level customer experience requirements
* Design the interface and interaction flow of new features
* Develop and maintain detailed user-interface specifications
* Present design work to the user experience team, product team, engineering team, Amazon.com leadership, and external partners for review and feedback
* Work with our usability and data mining teams to assess and optimize new and existing features
* Develop high level strategy for customers for both near and long term.
* Collaborate with other design team members on experiences, frameworks, process, and best practices.