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DESCRIPTION

The Onboarding Sr Program Manager will be responsible for reviewing our WW onboarding processes and driving short-term and long-term improvements to turn it into a seamless experience for external customers and internal operators. The workflow traverses multiple teams with responsibilities for different components of the pipeline (Marketing, Commecial, Pricing, Operations, Product and Tech) and will require close partnerships and cross-functional collaboration. The ideal candidate will have significant experience in process improvement and possess strong stakeholder management skills. The successful candidate will also have excellent communication skills and be able to think outside the box to deliver change. They will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced and entrepreneurial environment.

Key job responsibilities
- Be a SME for the SWA WW onboarding processes and a key point of escalation for any onboarding queries.
- Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions.
- Work closely with operations teams on process improvement for shipper experience.
- Lead process improvement workstreams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
- Partner with Product/Tech teams to define requirements for long-term tech improvements.


A day in the life
Working independently and autonomously analyzing data for all geos and driving process improvement plans to improve shipper experience. Collaborating with business, operations, product & tech to drive change.

About the team
Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.