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DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As an Enterprise Account Manager, you will be responsible for driving customer digital transformation through effective engagement with C-level executives, business development executives, IT leaders, architects, and developers. You will be a brand custodian working to support our customers, partners and end-users as they work with AWS, and utilise our cloud technology to innovate and improve their business outcomes.

Key job responsibilities
- Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues;
- Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and organization challenges;
- Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with our customer, AWS leadership, Partners to create buy-in and joint ownership of transformation strategy and execution plan;
- Provide leadership and orchestrate all AWS resources (Field teams, Executives, Solution Architects, Industry Specialists, Marketing, Partners, HR, Support, Service teams) to support customer success in digital transformation.
- Develop and close new needle moving opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
- Build a strategic eco-system of AWS consulting, integration and delivery, and solution partners to support the delivery of the customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for growth.
- Develop CXO level advocacy


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.